Have a conversation with any capable consultant and they'll regale you with many worrying experiences of salespeople ripping-off unsuspecting students. Make sure you deal with an experienced advisor who quizzes you to discover the most appropriate thing for you - not for their bank-account! You need to find the very best place to start for you. Where you have a strong background, or maybe some work-based experience (possibly even some previous certification?) then it could be that your starting point will be different from someone who is just starting out. Working through a user skills module first may be the ideal way to start into your computer programme, but really depends on your level of familiarity with computers.

We need to make this very clear: You have to get round-the-clock 24x7 support from professional instructors. You'll definitely experience problems if you let this one slide. Don't buy study programmes that only provide support to you through a call-centre messaging system outside of normal office hours. Trainers will give you every excuse in the book why you don't need this. The bottom line is - support is required when it's required - not when it suits them.

The best trainers have many support offices active in different time-zones. An online system provides an interactive interface to seamlessly link them all, any time of the day or night, help is just seconds away, without any contact issues or hassle. You can't afford to accept a lower level of service. Direct-access round-the-clock support is the only kind to make the grade when it comes to technical training. It's possible you don't intend to study late evenings; often though, we're working when traditional support if offered.

Most trainers typically provide mainly work-books and reference manuals. It's not a very interesting way to learn and not ideal for remembering. Memory is vastly improved with an involvement of all our senses - this has been an accepted fact in expert circles for years now.

Modern training can now be done at home via easy-to-use DVD or CD ROM's. By watching and listening to instructors on video tutorials you'll learn your subject via the expert demonstrations. Knowledge can then be tested by utilising the practice lab's and modules. It's imperative to see courseware examples from any company that you may want to train through. You'll want to see that they include video, demonstrations and various interactive elements.

It doesn't make sense to choose training that is only available online. With highly variable reliability and quality from most broadband providers, it makes sense to have disc based courseware (On CD or DVD).

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